DELIVERY - All our packages are sent by colissimo. You will receive your order in person against signature, either directly at the intended delivery address or at your usual post office in case of absence. And of course, you will be able to follow the evolution of your package on www.colissimo.fr with your tracking number.
All orders placed before noon (Monday to Friday inclusive) are shipped the same day. Orders placed from Friday afternoon to Sunday inclusive, will be shipped from Monday afternoon. These deadlines may vary during periods of balances or one-off transactions.
The automatic calculation of shipping costs will be active as soon as your account is created.
For international - delivery charges do not include customs fees that may be due when the package arrives in the destination country.
France • Colissimo Follow-up with insurance 48 h
Europe • Colissimo Suivi Europe with insurance 3 to 5 Days
Dom - Tom • Colissimo Suivi Dom - Tom with insurance 3 to 8 Days
Rest of the World • Colissimo International Follow-up with insurance 5 to 10 Days
The deadlines indicated are indicative and in working days
BACK - You have a period of 14 working days (from the date of receipt) to return an item if it does not bring you complete satisfaction. We can proceed to a refund (amount of item(s) excluding shipping costs) or an exchange if you want another item or size. The refund will be made within a maximum period of 30 days. Withdrawal form available here.
Return shipping costs are at your expense. The shipping costs in the case of a new shipment for exchange will be at our expense.
Before any return of goods - it is imperative to contact us by email via the contact us section of the eshop or by phone at 04.93.55.19.89 in order to obtain a return number. The return of the goods must be made in the original packaging with a copy of the invoice and the return number inscribed prominently on the package. All goods usedby the customer will not be refunded or exchanged.
Please note that promotional items are only subject to exchange (no refund).